Privacy Policy

1 Introduction

True Horizon (”Company,” ”we,” ”us,” or ”our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (”Policy”) explains how we collect, use, disclose, and safeguard your data when you use the Agent Pro Access subscription service (”Service”). The Service includes a custom agent profile featured on our network, downloadable real estate forms, premium e-books for lead generation and conversion, monthly agent tools, member-only training videos and webinars, email support, and access to a community forum. By using the Service, you (”User,” ”you,” or ”your”) consent to the practices described in this Policy.

2 Scope of This Policy

This Policy applies to all personal information collected through the Service, including our website, email support interactions, and community forum. It does not apply to information collected by third-party websites, services, or applications that may be linked to or accessible through the Service, such as payment processors or external webinar platforms. We encourage you to review the privacy policies of those third parties before interacting with them.

3 Information We Collect

We collect various types of information to provide and improve the Service. The information we collect falls into the following categories:

3.1 Personal Information

When you subscribe to the Service or interact with us, we may collect the following personal information:

Account Information: Your name, email address, and payment information (e.g., credit card details) when you create an account or make a purchase.
Profile Information: Details you provide for your custom agent profile, such as your professional title, contact information, and a profile photo.
Support Interactions: Information you provide when you contact us via email support, including your name, email address, and the content of your messages.
Community Forum Activity: Your username, posts, comments, and any profile information you share in the community forum.

3.2 Non-Personal Information

We also collect non-personal information that does not directly identify you:

Usage Data: Information about how you interact with the Service, such as pages visited, features used (e.g., downloaded forms, watched videos), session duration, and IP address.
Device Information: Details about the device you use to access the Service, including device type, operating system, browser type, and unique device identifiers.
Analytics Data: Aggregated data collected through cookies and similar technologies to analyze trends, track user activity, and improve the Service.

3.3 Information from Third Parties

We may receive information about you from third-party sources, such as payment processors (e.g., confirmation of payment) or webinar platforms (e.g., registration details for events). We may also collect publicly available information, such as professional details from your public social media profiles, to enhance your custom agent profile.

4 How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide the Service

Process your subscription payment and manage your account.
Create and maintain your custom agent profile on our network.
Provide access to downloadable real estate forms, e-books, monthly tools, training videos, webinars, and the community forum.
Respond to your inquiries and provide email support.

4.2 To Improve the Service

Analyze usage data to understand how users interact with the Service and identify areas for improvement.
Monitor the performance of the Service, such as video streaming quality or forum activity, to ensure a seamless user experience.
Develop new features, tools, or content based on user feedback and analytics.

4.3 To Communicate with You

Send transactional emails, such as subscription confirmations, renewal reminders, and account updates.
Provide marketing communications, such as newsletters, updates on new features, or promotional offers, where you have opted in to receive them.
Notify you of changes to our Terms and Conditions, Privacy Policy, or the Service.

4.4 For Legal and Security Purposes

Detect, prevent, and address fraud, unauthorized access, or other harmful activities.
Comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or court orders.
Protect the rights, property, and safety of True Horizon, our users, or the public.

5 How We Share Your Information

We may share your information with third parties in the following circumstances:

5.1 With Service Providers

We engage third-party service providers to assist in operating the Service, such as:

Payment processors (e.g., Stripe) to handle subscription payments
Hosting providers to store and manage data.
Analytics providers (e.g., Google Analytics) to track usage and performance.
Webinar platforms to host training sessions.

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 With Business Partners

We may share your custom agent profile information (e.g., name, professional title, contact details) with our network partners to feature your profile, as part of the Service. You can control what information is shared in your profile settings.

5.3 For Legal Reasons

We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or if we believe it is necessary to protect our rights, enforce our Terms, or ensure the safety of our users or the public.

5.4 In Business Transfers

If True Horizon is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

6 Your Choices and Rights

You have certain rights and choices regarding your personal information:

6.1 Account Information

You may update or correct your account information at any time by logging into your account and editing your profile. To delete your account, please contact us at info@truehorizonre.com.

6.2 Marketing Communications

You may opt out of receiving marketing emails by clicking the ”unsubscribe” link in any marketing email or by contacting us at info@truehorizonre.com. You will continue to receive transactional emails, such as subscription confirmations and renewal reminders, unless you cancel your subscription.

6.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the Service.

6.4 Data Access and Deletion Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to the processing of your information.

To exercise these rights, please contact us at info@truehorizonre.com. We will respond to your request within 30 days, subject to verification of your identity and applicable law.

7 Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encrypting data in transit using SSL/TLS protocols.
Storing data on secure servers with restricted access.
Regularly updating and testing our security systems.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us immediately of any unauthorized access.

8 Data Retention

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes outlined in this Policy, or comply with legal obligations. For example:

Account information is retained for the duration of your subscription and for a period thereafter to comply with tax and accounting requirements (typically 7 years).
Usage data may be retained in aggregated form for analytics purposes.
Community forum posts may be retained indefinitely unless you request deletion

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

9 International Data Transfers

True Horizon is based in the United States, and your personal information will be processed and stored in the United States. If you are located outside the United States, your information may be transferred to and processed in a country with different data protection laws. By using the Service, you consent to the transfer of your information to the United States. We take steps to ensure that such transfers comply with applicable laws, such as implementing standard contractual clauses where required.

10 Children’s Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it. If you believe a child under 18 has provided us with personal information, please contact us at info@truehorizonre.com.

11 Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications, such as payment processors or webinar platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12 Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, the Service, or applicable laws. We will notify you of material changes by posting the updated Policy on our website and sending an email to the address associated with your account. Your continued use of the Service after the effective date of the updated Policy constitutes your acceptance of the changes.

13 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

True Horizon
8206 Louisiana Blvd NE Suite A #6202
Albuquerque, NM 87113
United States
Email: info@truehorizonre.com